Terms & Conditions
Privacy Policy

━━━ Legal

Sylvana Janssen · VortexHealing® Divine Energy Healing Last updated: May 2026 · Governed by Dutch law

CONTENTS

1. Definitions

2. Services & Offerings

3. Booking & Payment

4. Cancellation & Rescheduling

5. Scope of Practice & Disclaimer

6. Liability

7. Intellectual Property

8. Changes to These Terms

9. Who Processes Your Data

10. What Data We Collect & Why

11. Third Parties & Processors

12. Data Retention

13. Your Rights (AVG / GDPR)

14. Cookies

15. Contact & Complaints

Part One —
Terms & Conditions

These terms govern all services provided by Sylvana Janssen through sylvanajanssen.com. By booking a session or enquiring about services, you agree to these terms.

01

Definitions

Practitioner refers to Sylvana Janssen, operating under the name Sylvana Janssen, providing VortexHealing® Divine Energy Healing services.

Client refers to any individual who books, receives or enquires about a session or service.

Retreat Holder refers to any individual or organization enquiring about or engaging retreat healing services.

Session refers to any individual remote healing session, groundwork container session, or on-site retreat healing session delivered by the Practitioner.

Groundwork Container refers to the 6 or 10 session healing program offered by the Practitioner.

Services refers collectively to all individual sessions, containers, retreat programs, Ayurvedic lifestyle and nutrition coaching, and related offerings provided by the Practitioner.

Website refers to sylvanajanssen.com and all its pages and subdomains.

02

Services & Offerings

INDIVIDUAL SESSIONS

Individual remote healing sessions are 60 minutes in duration and delivered at a distance. Sessions are priced at €75 per session. The Client is responsible for ensuring they are in a safe, comfortable and undisturbed environment for the duration of the session.

GROUNDWORK CONTAINER

The Groundwork container is a sustained healing program consisting of either 6 or 10 sessions, priced at €420 and €700 respectively. The container begins following a 20–30 minute application call and mutual confirmation by both parties. Sessions are spaced at a pace agreed between Practitioner and Client, typically every few days to once per week.

RETREAT HEALING PROGRAMS

Retreat healing programs are bespoke offerings designed in collaboration with retreat holders. Pricing, format, and scope are agreed in writing before any program begins. A 50% deposit is required to confirm the engagement. The balance is due two weeks before the retreat start date.

NATURE OF THE WORK

VortexHealing® Divine Energy Healing is an energetic healing modality. It is complementary to—and does not replace—conventional medical treatment, psychological care, or any other professional health service. All sessions are offered in good faith and with full professional commitment. Results vary between individuals and no specific outcome is guaranteed.

AYURVEDIC NUTRITION & LIFESTYLE COACHING

Sylvana Janssen is a certified Ayurvedic nutrition and lifestyle coach. Ayurvedic lifestyle guidance may be offered as a standalone service or integrated alongside VortexHealing® sessions where relevant. This guidance covers Ayurvedic principles of lifestyle, daily routine, seasonal living, and nutritional recommendations based on dosha assessment.

Ayurvedic nutrition and lifestyle coaching is educational and lifestyle-oriented in nature. It does not constitute medical nutrition therapy, clinical dietetics or medical advice. Clients with specific medical conditions, eating disorders, or clinical nutritional needs are advised to consult a qualified medical professional or registered dietitian alongside any Ayurvedic lifestyle guidance received.

03

Booking & Payment

INDIVIDUAL SESSIONS BOOKINGS

Individual sessions are booked via the scheduling system on this website (powered by Acuity Scheduling). A booking is confirmed upon completion of payment. Accepted payment methods are those available through the payment processor at the time of booking.

GROUNDWORK CONTAINER PAYMENT

A 50% deposit is required to confirm a Groundwork container. The remaining balance is due before the fourth session begins. Payment is made via invoice issued by the Practitioner. Failure to complete payment may result in the container being paused until outstanding amounts are settled.

RETREAT HEALING PAYMENT

A 50% deposit confirms the retreat engagement. The remaining balance is due two weeks before the retreat start date. Travel and accommodation costs are invoiced separately and are always in addition to the program fee.

PRICING

All prices are listed in euros (€) and are inclusive of applicable taxes. The Practitioner reserves the right to update pricing at any time. Confirmed bookings and containers are not subject to price changes after confirmation.

Prices will increase in January 2027 following the completion of the Practitioner's Western Fundamentals. Clients with confirmed containers and retreat engagements booked before this date retain their agreed pricing.

04

Cancellation & Rescheduling

INDIVIDUAL SESSIONS

  • Cancellations made more than 24 hours before the scheduled session time — fully rescheduled at no charge

  • Cancellations made within 24 hours of the scheduled session time — the full session fee is charged

  • No-shows without prior notice — the full session fee is charged

  • Rescheduling requests made more than 24 hours in advance — accommodated at no charge, subject to availability

GROUNDWORK CONTAINER

The deposit paid to confirm the Groundwork container is non-refundable once the first session has taken place. If the Client wishes to pause or end the container early, they are asked to reach out directly. Any remaining prepaid sessions will be refunded at the per-session rate minus the non-refundable deposit portion.

RETREAT PROGRAMS

  • Cancellation more than 8 weeks before the retreat start date — deposit refunded in full

  • Cancellation between 4 and 8 weeks before the start date — 50% of the deposit is retained

  • Cancellation within 4 weeks of the start date — full deposit retained

  • Cancellation within 2 weeks of the start date — full program fee applies

If the Practitioner is unable to fulfill a confirmed engagement due to illness or circumstances beyond their control, the Client or Retreat Holder will be offered a rescheduled date or a full refund of any amounts paid.

CANCELLATION BY THE PRACTITIONER

The Practitioner reserves the right to decline or cancel a booking if it is deemed not to be in the best interest of the Client or if the nature of the request falls outside the Practitioner's scope of practice. In such cases, a full refund of any amounts paid will be issued.

05

Scope of Practice & Disclaimer

VORTEXHEALING®

Sylvana Janssen is a certified VortexHealing® practitioner. She is not a medical professional, psychotherapist or licensed counsellor unless otherwise stated. Any observations made about body energetics, consciousness or emotional patterns are offered within the context of energy healing practice and are not to be understood as medical diagnosis, psychological assessment or advice for any specific course of medical or mental health treatment.

VortexHealing® sessions do not replace diagnosis or treatment by a qualified medical or mental health professional. Clients are encouraged to continue any ongoing medical or psychological care alongside sessions with the Practitioner.

Deep healing work may facilitate significant shifts—physical, emotional and spiritual. Suppressed emotions or physical tensions may surface as part of the healing process. The Client accepts personal responsibility for whatever physical or emotional symptoms may arise as part of receiving VortexHealing® treatments, and for seeking appropriate professional support when needed.

VortexHealing® is a registered service mark of the R. Weinman VH Trust. All rights reserved. Used here with permission.

AYURVEDIC NUTRITION & LIFESTYLE COACHING

Where Ayurvedic lifestyle and nutritional guidance is offered, this is provided in the capacity of a certified Ayurvedic nutrition and lifestyle coach. Such guidance is educational and lifestyle-oriented in nature and does not constitute medical nutrition therapy, clinical dietetic advice or medical diagnosis. The Practitioner is not a registered dietitian or medical nutritionist unless otherwise stated.

Clients with specific medical conditions, eating disorders, or clinical nutritional needs are advised to consult a qualified medical professional or registered dietitian alongside any Ayurvedic lifestyle guidance received. Ayurvedic coaching does not replace the advice of a qualified dietitian, medical nutritionist or physician.

06

Liability

The Practitioner's liability is limited to the amount paid for the session or service in question. The Practitioner is not liable for any indirect, consequential or incidental damages arising from the receipt of healing sessions or from the use of this website.

The Practitioner is not liable for outcomes that depend on the Client's own choices, actions or circumstances following a session. The Practitioner is not liable for any medical, psychological or physical outcomes that were pre-existing, that arise from causes unrelated to the sessions, or that the Client failed to disclose prior to beginning work together.

Nothing in these terms limits liability for death, personal injury caused by negligence, or any other liability that cannot be excluded under Dutch law.

07

Intellectual Property

All content on this website—including but not limited to text, copy, images, design, structure and documents—is the intellectual property of Sylvana Janssen unless otherwise stated. No content may be reproduced, distributed, copied or used commercially without prior written permission.

The Groundwork session arc, retreat arc designs and any personalized materials created for Clients or Retreat Holders are created specifically for that individual engagement and may not be reproduced or shared without written consent.

08

Changes to These Terms

These terms may be updated from time to time. The version published on this page at the time of booking applies to that booking. Clients with active containers or confirmed retreat engagements will be notified of any material changes by email.

Continued use of this website or services after changes are published constitutes acceptance of the updated terms.

These terms and conditions are governed by and construed in accordance with Dutch law. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in the Netherlands.

Part Two —
Privacy Policy

This privacy policy explains how Sylvana Janssen collects, uses and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and the Dutch Uitvoeringswet AVG.

09

Who Processes Your Data

The data controller responsible for processing your personal data is:

If you have any questions about how your data is handled, you can contact the data controller directly at hello@sylvanajanssen.com.

10

What Data We Collect & Why

WHEN YOU BOOK A SESSION

We collect your name, email address, and any health or personal information you provide in the intake form. This data is collected on the basis of contractual necessity—it is required to deliver the service you have booked. It is also used to prepare for your session and to send booking confirmations and reminders.

WHEN YOU SUBMIT A CONTACT OR ENQUIRY FORM

We collect your name, email address, and the content of your message. This data is collected on the basis of legitimate interest—to respond to your enquiry. It is not used for any other purpose without your consent.

WHEN YOU DOWNLOAD THE RETREAT BROCHURE

To access the retreat brochure, you are asked to provide your name, email address, and optionally your phone number. This data is collected on the basis of legitimate interest—to follow up with you about your interest in retreat healing programs and to ensure the brochure reaches the right person. Your email address may be used to send a single follow-up message. Your phone number, if provided, may be used to schedule an introductory call. Your details are not added to any marketing list and are not used for any other purpose without your explicit consent.

HEALTH DATA

Health and wellbeing information provided through intake forms is considered special category data under GDPR. This data is collected solely for the purpose of delivering safe and appropriate sessions. It is processed on the basis of your explicit consent, which is given when you complete and submit the intake form. This data is not shared with any third party except as described in Section 11.

Where Ayurvedic nutrition and lifestyle coaching is provided, additional information may be collected relating to dietary habits, daily routine, constitution (dosha), digestive patterns and lifestyle. This information is also treated as sensitive data and processed under the same conditions of explicit consent. It is used solely for the purpose of providing appropriate Ayurvedic lifestyle guidance and is not shared with third parties.

LEGAL BASIS FOR PROCESSING

  • Contractual necessity — processing required to fulfill a booking or service agreement

  • Legitimate interest — responding to enquiries and maintaining basic business records

  • Explicit consent — processing of health and special category data through intake forms

  • Legal obligation — retaining financial records as required by Dutch tax law

11

Third Parties & Processors

We use the following third-party services to operate this website and deliver our services. Each acts as a data processor under our instruction and is bound by their own privacy policies and GDPR compliance commitments.

SQUARESPACE

Our website is hosted on Squarespace. Squarespace processes basic website usage data and hosts our contact forms. Privacy policy: squarespace.com/privacy

ACUITY SCHEDULING

Our booking and scheduling system is provided by Acuity Scheduling (a Squarespace company). Client names, email addresses, booking details and intake form responses are stored in Acuity. Privacy policy: acuityscheduling.com/privacy

STRIPE

Payment processing is handled by Stripe. We do not store payment card details. Stripe processes and stores payment information in accordance with PCI DSS standards. Privacy policy: stripe.com/privacy

GOOGLE WORKSPACE

We use Google Workspace for email communication. Emails sent to hello@sylvanajanssen.com are stored on Google's servers. Privacy policy: policies.google.com/privacy

We do not sell, rent or share your personal data with any third party for marketing or commercial purposes. We do not use your data for automated decision-making or profiling.

12

Data Retention

We retain your personal data only for as long as necessary for the purpose for which it was collected, or as required by law.

  • Booking and session records — retained for 7 years in compliance with Dutch tax law (Belastingdienst requirements)

  • Health and intake form data — retained for the duration of your engagement with us plus 2 years, unless you request earlier deletion

  • Contact enquiries — retained for 12 months from the date of last contact, then deleted unless a service agreement has been entered into

  • Payment records — retained for 7 years as required by Dutch tax law

After the applicable retention period, data is securely deleted from all systems including third-party processors where technically possible.

13

Your Rights Under AVG / GDPR

Under the General Data Protection Regulation and the Dutch Uitvoeringswet AVG, you have the following rights regarding your personal data:

  • Right of access — you may request a copy of the personal data we hold about you

  • Right to rectification — you may request that inaccurate or incomplete data be corrected

  • Right to erasure — you may request deletion of your personal data, subject to legal retention obligations

  • Right to restriction — you may request that we restrict processing of your data in certain circumstances

  • Right to data portability — you may request your data in a structured, machine-readable format

  • Right to object — you may object to processing based on legitimate interest

  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at hello@sylvanajanssen.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

If you believe your data has been processed unlawfully or your rights have not been respected, you have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens (AP) at autoriteitpersoonsgegevens.nl

14

Cookies

Our website is built on Squarespace and uses cookies to function. Cookies are small text files stored on your device when you visit a website.

ESSENTIAL COOKIES

These are necessary for the website to function and cannot be disabled. They include session management cookies set by Squarespace.

ANALYTICS COOKIES

If Squarespace analytics are enabled, anonymized data about website visits may be collected. This data does not identify individual users. You can opt out of analytics cookies through your browser settings.

THIRD-PARTY COOKIES

Acuity Scheduling and Stripe may set cookies when you use the booking or payment functions on this website. These are governed by their respective privacy policies referenced in Section 11.

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the website and booking system.

15

Contact & Complaints

For any questions about these terms, your personal data, or to exercise your rights, please contact:

We aim to respond to all requests and enquiries within 5 working days. For data-related requests under GDPR, we will respond within 30 days as required by law.

These terms and this privacy policy are governed by Dutch law. Any disputes shall be subject to the jurisdiction of the competent courts in the Netherlands.

If you believe your data has been processed unlawfully or your rights have not been respected, you have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens (AP) at autoriteitpersoonsgegevens.nl